If you’re here, you’ve either been awarded vehicles (congrats!) or you’re just curious about the process. If you still need to figure out how to choose delivery or collection while purchasing your vehicle, all the information is available here.
1 COLLECTION 
Once you receive your vehicle release code by email, reach out to the storage facility to schedule your pickup.


A few key things to keep in mind:


  • Vehicles must be collected within 2 working days of our confirmation that funds are cleared
  • Some storage sites need 48 hours’ notice, so check in advance. Collectors must wear high-visibility clothing and follow site rules
  • Don’t forget your release code or make sure your collection agent has it
  • Take a moment to check the vehicle’s condition and any removable items
  • If anything’s missing or not as advertised (e.g. warning lights or unexpected damage), note it in the proof of collection document signed at the site
  • We hope that you will be pleased with your purchase but in case you’re not happy with the condition of the vehicle, let us know as soon as possible, and we’ll investigate.
2.1 DELIVERY: OUR PARTNERS 
At Arval, we’re committed to top-notch service - including vehicle movement. We partner with IT Fleet and Engineius across our storage sites, each handling different locations as you can see below:
2.2 DELIVERY: PROCESS 
If you chose transport service when validating your purchase order, expect delivery within 3 to 5 working days after receiving your release code.

When your vehicle is on its way, the supplier will provide an estimated arrival time. Upon delivery, they’ll take photos, hand over the keys, and confirm with a signature.

Check the vehicle’s condition and all removable items to ensure everything matches the advert.

If anything is missing, damaged, or unexpected (e.g. warning lights), note it in the proof of delivery document signed with the driver.

Delays can happen due to factors beyond our control. If your vehicle hasn’t arrived within this timeframe, contact your Account Manager or the Customer Service Team. 

If you're not happy with the condition of the vehicle received, let us know as soon as possible, and we’ll investigate.
3 STORAGE SITE INFORMATION 

By clicking here, you will find all the information you need on our storage sites: Contact details and their opening times.
Got a question?
If you have any questions about collection or delivery, don't hesitate
to get in touch with your Arval Business or Account Manager.

Reach out to this email arvaluk.motortrade@arval.co.uk
or call 0345 266 5269
Arval UK Limited (Whitehill House, Windmill Hill, Swindon, SN5 6PE). Registration number 1073098. VAT registration GB 202 1441 76.