This toolkit brings together all the documents and resources relevant to your work at Arval Trading in one convenient location.
We will be updating this page regularly to ensure you always have the latest information and tools at your disposal. To make it even more accessible, we recommend adding this page to your favorites. This way, you can quickly find everything you need without hassle.
Discover our new EV Hub ! 🔋
Get practical insights on EV range, charging solutions, and tips for long trips all crafted to help you support
your clients’ transition to EVs.
Weekly auction planning
On the sales schedule, you will find all the necessary information about auctions. The schedule will inform you of the closing times for more than 60 auctions each week.
Version of February 2026
An issue with a vehicle ?
Easily find the type of claim to file based on the issue encountered. It provides key information, such as the analysis timeframe for your claim and the required supporting documents.
All the tips you need
In order to improve your journey with Arval Trading, select the factsheet applying to you and find all you should know about your order preparation and useful tips.
Discover new opportunities
Our country fact sheets compile information about vehicles available in their countries of origin, providing insights on vehicle types, fuel options, and average mileage.
Version of September 2025
Vehicle delivery times
Our transport lead time fact sheets detail the delivery times for vehicles from selected countries. They also provide average preparation times, helping you manage your supplies according to transport timelines.
Version of January 2026
MotorTrade using guides
Our tutorials are specifically designed to help you make better use of MotorTrade. They cover the following topics: services and purchase orders, downloading vehicle descriptions, opening a complaint, and downloading inspection reports.
Enhancing your buying experience
Our club gives you access to 6 unique advantages (for eligible clients only), such as 60-day payment terms, faster vehicle transportation, and free vehicle storage for the first 30 days.
Frequently Asked Questions
Discover here our FAQ which will answer your questions regarding MotorTrade. Find there various information about your account, auction processes, vehicles & payment, transport & pick-up and documents.
Service charter : Our promise to you
This document aims to outline our commitments and establish clear expectations regarding the quality of service you can expect from us.
Where you can pick up the vehicles
On this document you will find informations about storages places where you can pick-up the vehicles. Opening hours, contact, location everything you need.
Endless knowledge for your business
Our webinars are designed to provide you with insights and knowledge on the used vehicle market and trends. Watch the replays to stay ahead in this fast-evolving market.
Any additional question?
For transport, delivery requests
Your personal data protection: Data protection Notice | Arval Trading
For a complaint : Directly from Motortrade, “My Complaints”
📞 +33 4 78 66 51 85
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